VIVCNC (hereinafter “we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website (https://www.vivcnc.com/) or contact us through any channel.
By using our website or submitting your personal information to us, you acknowledge that you have read and understood this Policy and agree to its terms.
1. Information We Collect
When you contact us via our website, submit an inquiry form, request a quote, or seek technical support, we may collect the following categories of information:
| Category | Specific Details |
|---|---|
| Identity and Contact | Full name, company name, email address, phone number, country/region |
| Inquiry and Project Details | Machine model of interest, technical requirements, processing parameters (material, thickness, cutting length, etc.), purchase intention, budget range |
| Website Usage | IP address, browser type, pages visited, time spent, referral source |
We collect your email address and phone number solely for the purpose of responding to your business inquiries, and we will never sell your personal information to any third party.
2. How We Use Your Information
The information we collect is used for the following legitimate business purposes:
- Responding to inquiries – answering your product questions, quotation requests, or technical issues;
- Providing solutions – recommending suitable CNC equipment, laser cutters, plasma cutters, and related auxiliary systems;
- Technical support – offering pre-sales consultation, after-sales support, training, and troubleshooting;
- Business communication – sending product catalogs, technical documents, quotations, and order-related information;
- Service improvement – analyzing website usage to optimise user experience and advertising effectiveness;
- Legal compliance – fulfilling legal or contractual obligations and maintaining business records.
We will not use your personal data for any purpose not explicitly stated in this Policy without obtaining your prior explicit consent.
3. Information Sharing and Disclosure
VIVCNC respects your privacy. We do not sell, rent, or trade your personal data. In the following limited circumstances, we may share necessary information with specific third parties:
- Internal teams – with our sales, technical, service, and management personnel to handle your inquiries and orders;
- Service providers – with logistics carriers (e.g., DHL, UPS, FedEx), payment processors, website hosting and technical service providers to complete order delivery and website operations;
- Authorised partners – with authorised local distributors or service partners to better support your service needs;
- Legal requirements – when required by law, regulation, court order, or government authorities, we may disclose your information as necessary.
All third-party partners are bound by confidentiality obligations and are permitted to use your information only to the extent necessary to perform their services.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyse website performance, and measure advertising effectiveness. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some functionality of the website.
We may use analytical tools such as Google Analytics to understand how visitors use our website. These tools collect information including page visits, traffic sources, device types, etc.
5. Data Security
We implement reasonable technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Using SSL encryption to secure data transmission;
- Restricting access to personal information to authorised personnel only;
- Regular security scanning and vulnerability management.
Please be aware that no transmission over the internet can be guaranteed to be 100% secure, despite our efforts.
6. Your Rights
Under applicable data protection laws (including the GDPR and CCPA), you have the following rights with respect to your personal data:
- Right of access – request a copy of the personal data we hold about you;
- Right of rectification – ask us to correct inaccurate or incomplete personal data;
- Right of erasure – request deletion of your data under certain conditions;
- Right to withdraw consent – withdraw your consent to our processing of your data at any time (e.g., for marketing communications);
- Right to data portability – request transfer of your data to another controller, where technically feasible.
To exercise any of these rights, please contact us using the details provided below.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with a new effective date. We encourage you to review this Policy periodically for the latest information.
8. Contact Us
If you have any questions, concerns, or wish to exercise your data rights regarding this Privacy Policy, please reach out to us at:
Email: [email protected]
Website: https://www.vivcnc.com/
Thank you for trusting VIVCNC (QingTian Intelligent Manufacturing / QT Laser). We are committed to protecting your privacy and providing you with a safe and reliable service experience.
